Vehicle Standards and Inspections

Every 4 months

All vehicles visit the an Authorized Taxi Inspection Station (ATIS) every four months where they are checked to ensure they meet Transport for NSW's exacting standards of cleanliness, presentation and road worthiness. Silver Top checks each vehicle has received a geniune ATIS inspection certificate before aloowing it to receive work from the Silver Top dispatrch system.

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Driver Discipline

Receiving complaints

We take complaints seriously. All are thoroughly investigated. If a complaint is received against a driver they are required to meet our personnel officers who decide on appropriate action. This can take various forms, from attending the school for retraining to (in particularly severe cases) dismissal.

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Driver Training

Silver Top driver training

Each Silver Top driver is individually trained and assessed to ensure they are aware of the service standards expected of a Silver Top driver.

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Taxi Operator Services

License sales, purchases, transfers and assignments

This department is responsible for all Metropolitan Taxi License sales, purchases, transfers and assignments. Operators interested in transferring into Silver Top from another network should also contact this section.

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Quality Control

Keeping up standards

This department is responsible for service delivery, vehicle standards and operator and driver training and discipline.

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Financial and accounting operations

The finance department is responsible for all normal financial and accounting operations plus the processing of Cabcharge dockets lodged for payment by operators. Finance also provides operators with accounting services.

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Corporate Accounts?

Cost effective corporate taxi travel

Silver Top offers an account solution to corporate and government customers that regularly use taxis. The solution is different to what you may have been used to in a taxi account, in that we provide:

  • Checking of each fare against a compter-generated estimate;
  • A monthly bill that is sent electronically allowing you to easily sort and check your expenditure;
  • All journeys for the month are included, you do not wait weeks or months for drivers to lodge dockets with their network;
  • Fraud and cost control measures to protect your organisation's money.

To find out more, just contact us and we'll arrange to demonstrate the most advanced taxi account solution in Australia.

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Sales and Marketing

Customer service, advertising and promotions

Our sales and marketing team include a number of Customer Service Representatives. Their role it is to service existing volume user clients and source new business. They also arrange for installations of special hot phones for sites that require this.

This department is also responsible for all advertising and promotions and can also arrange for cars to be made available for film and photographic shoots.

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